FAQs
Your Questions Answered
To help you better understand what to expect when working with me, I’ve answered some of the most frequently asked questions below.
- Photography & Videography Services
- Drone photography & videography – Professional aerial imagery for real estate, businesses, events, construction projects, and marketing campaigns.
- Event photography & videography – Comprehensive coverage for concerts, corporate events, conferences, nonprofit functions, weddings, and celebrations.
- Headshots – Polished branding images that help professionals, entrepreneurs, and teams make a strong first impression.
- Portraits – Personalized sessions for individuals, families, graduates, couples, models, and other milestone moments.
- 3D Virtual Tours – Immersive virtual experiences for theaters, restaurants, salons, event venues, hotels, and other businesses.
- Our First Meeting
- Once you contact me, we will set up a meeting (which can be on the phone, over Zoom, or in-person). We will then go over the details of the job, including the time and date of the photoshoot, and review the contract and booking fee.
- Please be aware that my time is valuable, and if you cannot make the meeting on time, let me know well ahead of our appointment and we can reschedule. If an appointment has been made and you are more than 30 minutes late, there will be a $20.00 fee added to the cost of your service. For two no-shows I will move on to the next client.
- Customer Service
- You will have my dedicated customer support throughout this job! I will apply all of the prep work to ensure that every part of this project is done right.
- If at any time throughout this process there are any issues or problems, I will communicate with anyone I need to, and do whatever I can (within reason) to resolve those issues. My main focus is your satisfaction for a successfully completed job!
- Cancellations
- I require at least 3 days’ notice for any cancellation. Cancellations made with less notice will forfeit the initial deposit.
- No-shows on the day of the appointment will be charged the full cost of the service as agreed upon in the contract.
- If I am unable to complete the contracted service and must cancel the job entirely, all monies paid by the client, including the deposit, will be refunded in full.
- Photoshoot Locations
Most of the photoshoots that I offer take place on-location in the Tucson area, and there are many good spots available! We can also take pictures in more familiar indoor environments, such as your home or workplace.
Upon request, we can find another venue to work in, such as a church or another indoor area.
Of course, for real estate shoots & events, the location is understood to be at the real estate property or at the venue of the event.
- Payment & Booking Fee
- The booking (or deposit) fee is 50% of the agreed final cost of service. This is not added to the price of hiring me but is included. This fee is non-refundable.
- During our initial meeting, we will go over all of the details of your photo shoot and come to a mutual agreement on the terms. At this point, we will sign the appropriate contracts.
- Once the job is completed, I will send you an invoice. Payment is due upon delivery. I may choose (at my discretion) to extend the deadline for payment up to 2 weeks after job completion.
- I’ll be happy to set up a free consultation with you to discuss my packages and pricing. Click here to go to my Contact page.
- Rescheduling
• Unforeseen circumstances sometimes occur. I require at least 3 days’ notice for rescheduling. Reschedules with less notice will forfeit the initial deposit.
• One reschedule is allowed per client. A second reschedule will result in an additional $100.00 fee added to the cost of the service.
• If I need to reschedule, I will contact you as soon as possible. If I am unable to provide more than 3 hours’ notice for a meeting or more than 3 days’ notice for a photography session, I will communicate with you promptly and work to resolve the situation in a fair and reasonable manner.
- Satisfaction Guarantee
Your experience and satisfaction are extremely important to me. In the unlikely event that I am unable to fulfill my obligations as outlined in our signed contract; I will make every reasonable effort to resolve the situation promptly and professionally through one or more of the following:
• A complimentary reshoot of the session or event (when reasonably possible)
• A complimentary comparable photography service as appropriate compensation
• A full or partial refund, based on the circumstances
If I need to cancel a photoshoot and rescheduling is not possible, you may choose to receive a full refund, including your deposit.
Photography by Jonathan Arlia is committed to professionalism, reliability, and delivering exceptional results with integrity, care, and a genuine commitment to client satisfaction.
Have a Question That Wasn’t Answered?
I am excited about the prospect of having a conversation with you! I provide all my clients with free consultations regarding the photography service they’re interested in. So, let’s get started!